If I had £50 for everyone who tells me about their new transformation programme they are embarking on, I should be able to hang up my iPad and on-site tie collection by now. Everyone is at it.
To not a small number of people, transformation means downsizing and savings. In truth, a proper path to transformation takes into account slimming processes, to make them more LEAN, and providing enabling technology and software to give staff the right tools to do the job. Mobile being one of those tools, to efficiently take the systems out on the patch, enter data once with no need to re-key.
That takes some drive and considerable enthusiasm. Cultural change needs to be carefully managed. After all, adding more automation and workflow, changes many jobs and roles. While we all have different attitudes to change, more automation can free staff up to do work of much higher value. That needs to be recognised, managed and communicated throughout organisations.
As a Housing Officer once said to me, instead of typing letters for too much of the time, now I get out on the scheme a full four days a week. “I’m doing more of what I choose this job for, to help people”. I found that quite touching, particularly as I had a hand in helping change that ladies job. That’s what systems can do internally.
Externally, better systems can provide friction-free omni-channel for residents, allow them an option to transact with us 24/7, if the solution is good enough for them to do so. Why would any socialhousing organisation, not want all of the above? But what’s the best practical path to get there, from where we are now? Best to learn from an organisation well down the line of doing it.
I have been involved with the Torus Group path to transformation, in North West England, quite recently last summer. Some readers may have heard me at HOMES Olympia in November, presenting a session about some of the procurement challenges.
If you are keen to pick up takeaways, adding details of the cultural and process side of welding together two efficient RSLs, with very different processes & methods, catch Torus next week at the Housing Technology Conference & Exhibition, Oxford. The session is called ‘Transformation in turbulent times’. It will cover how practically new service delivery models can be developed, the roller coaster of new IT and transformation strategies, multiple IT procurements, IT and business priority integration, developing partnership delivery; and engaging hearts and minds to deliver efficiencies in turbulent times.
I recommend, you catch them Wed 8th March, Exeter room at 11am.Guaranteed takeaways, from a project I was involved in right from an initial in-depth review of over fifteen software applications, which after procurement reduced that to a core of around just five.All of which are well on their way to implementation.
If you spot me in there (or elsewhere at the conference), please stop me and say hello!
If you are not booked in, register here - http://www.housing-technology.com/events/ht17/register/ It’s going to be a busy as well as an interesting one with over 500 delegates booked up so far.
See you there!
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KLF - Last Train to Transcentral.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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