Smuggled out just prior to the Christmas 2016 break, you may have missed the news that popular Common Housing Register software supplier, Abritas have now been acquired by Civica.I had heard a whisper earlier in the autumn and thought this an interesting one.
In the deal, Civica pick up the web based housing needs, options & letting application, including an online mutual exchange tool to help tenants swap homes (www.swapandmove.co.uk). This follows on from other merger & acquisitions related to UKHousing, such as Keystone Asset Management, a few years ago and Coldharbour for community care.
This acquisition is billed naturally from Simon Reynolds of Abritas as "...the next stage in the development of our business and is a very positive step for employees, customers and partners".
Past experiences of other products being merged into a group, have resulted in a (sometimes shoddy) re-badge of software, merging of help/support desks, loss of experienced staff, loss of focus, increased prices and generally some deterioration of service to customers and end-users.Perhaps Civica may consider moving some of those incoming web developers, over to the Cx implementations. Particularly one organisation I am working with, would benefit greatly from that.
It will be interesting to see how this evolves, with the many clients I work with, using Abritas solutions and moving over to the Cx Housing system. I do tend to hear a degree of moaning, although I am unsure if that is a result of bad initial specification of CHR requirements when procuring or any particular service issues. Common Housing Registers can be contentious and I often see them hosted on particular HMS letting platforms, such as Northgate, Orchard and others. Other CHR platforms are available. Keeping all CHR partners happy however, is no mean feat.
It will have netted Civica a number of new customers, as around 170 organisations are currently thought to utilise CHR's across the UK.
Read the full announcement here.
As ever, if I can help with Common Housing Register, EDRMS, Housing, Finance, Mobile, Channel Shift, Scheduling or Contractor systems, please be in touch!
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(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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