Saturday, 21 October 2017

Big Bang Fun

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



A question I am asked a lot, generally but not always after procurement, is should our implementation be phased or big bang?

As this question generally relates to large integrated housing management systems, the first thought is often, lets phase it. Reality is for me, is that most projects of these kind I have been involved in, have taken a big bang path. So how can we be sure that works well and what re the pros and cons of the different options, if most solution suppliers prefer a big bang?

An initial multiple module, strategy definition exercise, is a good idea, in order to ensure all staff and the project team have their expectations set as early as practically possible.

Some of the key questions relate to your type of organisation, is it simple, complicated, spread across a few locations or companies in a group structure. Also attitude to risk, something that must be considered and addressed early What resources are available, is there a big or minimal implementation team? Are there some competing business needs, which could be expected to clash with the change project?

Phasing an implementation generally will be costlier as they inevitably will take much longer to fully accomplish. Your project team will need to put in more time, as will your supplier, burning up more on-site days. I always bank on estimating three times your supplier days, on projects. Many of my clients balk at this, however most agree at the end that the estimate was not so far off.

If we do choose big bang, it is crucial that all system inter-dependences are thoroughly checked, tested and signed off, way before and as a formal precursor to go-live. Where a phased approach is utilised, expect some temporary interfaces to be needed for some months, between phases. This is something that introduces additional costs and the need to test more than once, through the lifecycle of the project.

Although in socialhousing systems, many interdependences between rents, CRM, assets & repairs point to a big bang approach being easier, if these form a single phase and maybe a second logical one with Service Charges/Factoring, Case Management and Planned/Cyclical modules, this can be a very successful approach. As can be imagined, I see various mixes of modules being replaced, some organisations including DLO/Contractor and Finance systems in the mix too. Feel free to comment or DM me about your particular project mix or your lessons learned.


Related Post: Why is KPI reporting from our integrated systems so poor? 


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Shriekback – Big BangShriekback – Big Bang.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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Saturday, 14 October 2017

The Logical Song

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


Increasingly I encounter more and more socialhousing organisations, looking to develop a tight digital strategy, in some cases building one with them. Pretty much all ask, how can we do this well? Who is doing this well, particularly in providing resident omni-channel and increasing channel shift and footfall to digital, rather than more traditional means?

We all see and are used to customer self-service. Daily I bet like me, you use Amazon, online Banking, supermarket and apps for booking travel & hotels. These set our expectations and for my money, this is where the bar is set. Don’t look to your supplier’s ‘out of the box’ systems, they in general look too much like your back-office solution. Strangely, none of the apps listed above, behave like something sat on a desk, near the water cooler.

Taking the dull, techie, logical components from your back office systems however, you can add sparkle and magic, with some web services, to get closer to a real world offering, your residents & customers are more likely to flock to.

Yarlington Housing Group is one forward thinking organisation, I have had the pleasure to have worked with, on a number of occasions. In my book, they tick that box of consistently strive to ‘Do it well’. So, let’s have a look at some of the top tips and silver bullets we can learn from an innovator such as this.

Clear and simple navigation, brilliant signposting for residents & other housing customers
Welcome to MyYarlington
(1)    Get a decent Third party web partner with extensive experience, in and out of the SocialHousing Sector. Proven experience working with a number of popular integrated housing management solutions reduces risk. Hallnet here have used their Active Housing range of products and services (https://www.activehousing.co.uk/). These are proven at in social housing organisations and are currently been implemented in Guinness, West Lothian Council and Sovini Group, among others.

(2)    Keep it simple (stupid). If you are a diverse go-ahead housing group (like these Somerset guys), use simple colourful disability-friendly icons/design to provide one click direction to your key digital footfall.

(3)    Make it as easy as possible for customers to sign up or get on with what they need to do, as fast as practical. Using Hallnet’s solutions, The Torus Group customers manage to diagnose, request and (DRS) appoint a repair in an average of 90 seconds, which is quicker than over the phone. Slow or inefficient self-service will just drive your customers to your helpline. Not good!
Give your social housing selfservice the commercial feel, get a basket for repairs & other things requested
The 'Basket'

(4)    Size, or rather re-size is everything. I have blogged here about if apps are good, bad or essential. Reality is that most customer Smartphone's these days are in good wifi, 3G/4G coverage. A responsive website, which is still a breeze to use on say an iPhone4 or 5, may provide the flexibility of an app, at a fraction of the cost.


(5)    Make your site work like Amazon, the Trainline or EasyJet. Get a familiar basket, to make it natural for customers to group requests together, or change their mind. Give them what they already are used to and understand. If they have to bother learning how to use your self-service, they just won’t ‘bother’, remember that.  

(6)    Ask your customers, ‘How was it for you’? When did you last do anything you were not asked to rate? Hotels you stay in, that Byron Burger, that Uber journey. On that last one, you rate the driver as well as them rating you! Understand what your customers like and dislike about your self-service and act on that valuable feedback.

Unhelpful self-service can just generate waste calls into your service centre
Don't forget the valuable feedback
(7)    Use Google Analytics or similar to find out how visitors navigate your pages, and act on high numbers of abandoned or in-complete transactions. Undoubtedly, these will translate into waste calls, into your service centre before long.

(8)    Taking account of GDPR, think out of the box, by shaping online services around your customers. Yarlington and Hallnet have clearly applied some serious thought around this. Clearly back end systems need to support the good control of the tenant data journey, conforming to the legal principles of GDPR.

Make your Socialhousing self-service and Omni-Channel GDPR ready
Make selfservice GDPR ready

(9)    Do not assume with your self-service, if you build it, they (your customers that is) will come. Paradoxically, conventional methods such as quarterly updates, mailshots, mention on the service centre line, when call waiting (…did you know you can do most things online, instead of listening to Dire Straits here?). Yarlington are making full use of a launch brochure as well as digital classes. Borrow some clothes from the commercial world to oil the wheels of your customers channel-shift journey. ‘Digital Eagles’ anyone?

(10)     Like in the garden of Eden, from day one, try to have all the ‘low hanging fruit’ on offer to tempt customers in. I.E. Tenant dashboard with notifications alerts, rules based content, privacy opt-ins, view and update personal details, Account section (current/future charges, fast statement generate for UC and other users), End-to-end repairs (‘real’ appointments, cancel, schedule, SMS reminders etc), messages, end tenancy request.

Yarlington who manage over 11k homes, aim to have 80% of transactions occurring online, with plans to reinvest substantial savings into property development and existing property renovation.

Stats from just the first fortnight are promising. 1100 signed up users, 1,650 account page views, 887 views of repair history, Repairs diagnosed and appointed: 200. If each phone call cost £3, it can be seen Yarlington will start to see some dramatic savings.

Chris Reed, who I have worked with on many occasions at Yarlington, was impressed with what has been achieved in a relatively short period. “Not only were Active Housing able to develop a fresh, intuitive and integrated customer portal, they were also extremely approachable and went the extra mile to ensure the project was delivered on time and to budget whilst meeting all our requirements.”

Get in touch with the Hallnet activehousing team 0800-023-9024 - https://www.activehousing.co.uk/

Checkout the HOMES exhibition, Nov 22-23rd 2017 - https://homesevent.co.uk/
Hallnet, with their Active Housing range of services, are attending the up-coming HOMES exhibition, Nov 22/23rd at London Olympia. Visit them on stand H35. Alternatively, catch them on https://www.activehousing.co.uk/ or on 0800-023-9024. For HOMES they have a number of free passes. Grab one while you can!

Learn more about Yarlington Next-Gen here 

Related Post: Got vacancies? Share them for free here... 


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Supertramp – The Logical SongSupertramp – The Logical Song.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Saturday, 30 September 2017

Two Tribes

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


I work with a vast variety of socialhousing organisations, small (a few hundred) to managing ten’s of thousand’s of properties. Some are LSVT, ALMO’s, or doing general needs housing, while many manage a mixture of those and also care, support and other areas, such as nurseries.

It’s fair to say we are a pretty tightly regulated and complex sector, although outside looking in, it might look otherwise.

The urge to form groups is something within the sector that continues and will not go away. I have worked with many groups who once joined together have got me involved, inevitably to look at how systems and digital solutions, can be combined. Why would you not?

Groups with good matching component organisations, all general needs, or all care and support perhaps, may regard that as an easy gig when merging to a single set of systems. From a pure ICT viewpoint, I can assure you, it’s been done before many times and that’s not the issue. Where the challenge comes, is if the same objective organisationally is achieved in two parts of the group, very differently with similar results.

This last week I was talking with a great contact, at a site where I have had a lot of involvement in systems and their business change journey. The conversation moved to this particular point. Anyone who reads my blog, knows how super motivated clients and (sometimes) innovative suppliers, catch my attention and really inspire me.

Here’s the situation we were talking about, a very familiar one to many, around arrears management. It’s a work stream with lots of pressure currently on it, from Universal Credit, bedroom tax and other quarters. But what do you do in a group, if composite parts achieve the set and requisite KPIs, but in very different ways. For example, one part of a group might have a crack elite arrears team, a bit like the arrears episode SAS. Another might have more of a free form scheme based resource, that organically tackles arrears. Even worse, what if they all achieve a low % arrears from GAD (Gross Annual Debit).  

I am often asked, “which approach is right”? I mean, with strong and persuasive managers, team leaders or directors, it could be like two tribes going to war.

Command and control OR more local autonomy?

That’s a tricky one for me, as where both manage to satisfy the KPI, either could be ‘right’. The challenge is, do we select one of the existing models, or find a third way. This option is the most problematic for the transformation team, as everyone needs to rethink the process.

Achieving the cultural change required is, I believe more challenging that the ICT and systems change. I bet many readers would agree. To bridge the cultural divide takes a healthy dollop of the fluffy comms medicine. This gets the corporate message across and keeps us all on the straight and narrow. I respect comms folk as they are a necessary evil, and they generally successfully oil those cultural organisational wheels for us.

Ignore the cultural change and impact and ultimately, our fancy ICT solutions and transformations will fail. Honest. I speak from experience guv. That’s why I try to make my clients aware of the importance of the cultural change element and do my best, where engaged to guide them through it. The final direction must always be decided by them, because they will be left living with it, for many years to come.

Related Post: What sort of arrears management satisfies its promises? 


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Frankie Goes To Hollywood - Two TribesFrankie Goes To Hollywood - Two Tribes.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Friday, 22 September 2017

Moscow Underground

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


We are in strange times and a new phrase has entered our lexicon ‘Fake News’. This is a type of yellow journalism, or propaganda that consists of deliberate misinformation or hoaxes spread via traditional print and broadcast news media or online social media. It intends to mislead to gain financially or politically.

We watch the Donald perform and claim real facts are fake news, as they do not match his opinion. It’s the ‘I think, therefore I am right’ proposition. Me and you however though, we would never be fooled by such clear rubbish. Would we?

On Twitter, Facebook or even Google, how can we trust what we see served up? On Twitter and Facebook we are in an echo chamber of a kind. When I tweet about SocialHousing, which I do a lot, most of which probably share some of my experience and opinions. I have met a lot of my followers, or have worked for a year or more with many. You (dear reader) might have met me propping up a bar or enjoying a cake at some junket or other!

LBC investigates David Jones Locker
But what of a lot of those tweeters, looking to influence us, who we have never met and never will? One account I have come across more than once in discussions, was Brexiteer David Jones (@DavidJo52951945). Seemingly an angry chap from Southampton/Isle of Wight, pro-prexit, anti-EU, anti-immigrant, and a bit anti-Ukraine in the Crimea. That should have rang some alarm bells for me I guess.

I found it interesting reading some of the research carried out by @conspirator0, who has an interesting twitter stream, often covering such subjects.

This Twitter account had over 100k followers, 136k tweets, so quite clearly must have been quite influential. The spooky thing is that this account only seems to tweet between 8am & 8pm, but on Moscow time. It is just like it might be his (or their) job, doesn’t it?

Clocking on/off, the Moscow time 8-8propaganda tweeting pattern
 Clearly this is a human, not bot managed account. It certainly can be imagined how this account and several others, have been influenced towards Brexit, break up of the UK or the suitability of a Trump for the president.

Often I engage with followers and others on Twitter, who are opposed to some of my opinions. Luckily we live in a relatively free society and I will defend anyone’s right to express their opinion. Better they were in the open, than hidden behind closed doors.

I have noticed many articles cited in ‘alternative’ sources lately, have you?  

Here is one from a website, called the ‘Brutalist Press’, which was suggested in response to (an incorrect) suggestion that GDPR was an EU spying plot: https://brutalist.press/posts/3516/european-union-calls-for-massive-internet-censorship GDPR is many irritating things but not this.

The first question I asked, is who on earth are the ‘Brutalist Press’. Strangely, a ‘WhoIs’ lookup, shows it is a Russian website owner.


The Brutalist Press WhoIs entry - Pointing back to Russia again

So it does make you wonder who we are following, listening to, believing, and retweeting, to spread lots of this fake news and mis-information. It could be the Ruskies behind it all.

Read more on @DavidJo52951945 from TheAustralian
Watch James O Brian of LBC's take on fake twitter accounts

Related Post: Don't let the fake twitter bots get you down 


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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Simple Minds - Moscow UndergroundSimple Minds - Moscow Underground.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact 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Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Wednesday, 13 September 2017

Peace Of Mind

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


As anyone who has worked with me knows, I have always done a lot of work around components, socialhousing compliance and cyclical processes.

I remember quite a while ago, coming across some surveyors who seemed stranger than most, in that they seemed to complete a lot of internal surveys, always towards the end of the day.

Fascinating though that was, it indicated that they were not getting into some of the properties at all. The answer was simply to add a little bar code in every door jamb, which had to be photographed as the first question on the mobile survey. For such a small initiative, it increased accuracy in the survey team and made a massive difference to performance too.

It’s a pity there is always a need to constantly follow up contractors or staff, to ensure procedures are being followed. No more crucial, is the area of Landlord Gas Servicing, which as we know can result in CEOs being consigned to the clink, an addition to unlimited fines.

Last week while doing some work at a council housing team in Somerset, I saw a brilliantly updated version of the idea above, providing gas compliance peace of mind.

GasTag is a new mobile app that evidences that the right certified Gas Safe engineer is in the right asset, servicing the right equipment, at the date they were meant to. It is quite a leap from the original basic bar code, although starts with a QR code RFD tag, which identifies all appliances that are found in the target property or communal facility, in the annual LGSR service schedule.

An integral GasTag app, allows the gas engineer to be linked to their certification, before attempting to carry out any work.

Every summer, ‘er indoors & I always organise a service on the Worcester-Bosch. Strangely, until it was pointed out to me, I realised that I had never asked, for our local gas engineers Gas Safe registration number. Clearly, I should be paying much closer attention(!).

With the GasTag app, invalid or expired certification, means no servicing, taking away this issue completely. As seen recently on BBC’s Rogue Traders, this is a big problem, with GasSafe Register estimating that over a million dodgy gas jobs apparently carried out in the UK by un-certified engineers.

The GasTag app allows the qualified Gas Engineer or DLO operative to complete the necessary LGSR form, being guided through each step, based on all the gas appliances in the property. Each is scanned or detected via its QR or RFC tag, as the service progresses. This documents each appliance make, model, serial etc in the secure Gas Tag Cloud. Where tenants have added a second gas fire, cooker or other appliance, this can be added and tagged on the fly, including image & details, including warranty if applicable.

As you would expect, the easy to use mobile app geotags and date stamps the LGSR, so there is no opportunity for fraud or mistakes. No access is a common problem and this is catered for too. A no-access card can be put in the letterbox, photo taken of it hanging out the front door, all geotagged and date/time stamped.

A PDF of the LGSR (Landlords Gas Safety Record) is then available to be emailed to the resident and also able to be accessed by the landlord for adding into EDRMS/Document Management system.

While too many RSL’s seem to still insecurely record and monitor gas service compliance on Excel spreadsheets, GasTag provides a handy portal.


I can see that auditors, as well as socialhousing performance and quality bods, will really love this. It’s certainly having an impact where I encountered it at Taunton Deane Borough Council for compliance, where it’s been working in the field for some time.

If you have sleepless nights about the state of your gas compliance and are like me going to the NHF Conference in Birmingham next week, check them out on stand 47.

Do say hi too, if you spot me down there. Register free now for the event at http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=Hou97Visitor

Read more about GasTag at http://gastag.co.uk  or contact them on 03302 290277

    

Attend NHF

Visit

Register


Related Post: Why time is the key for efficient gas servicing 


_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Boston – Peace Of MindBoston – Peace Of Mind.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..

Saturday, 9 September 2017

Enough Time

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy



Time flies
Time crawls
Like an insect
Up and down the walls….



I am sure other scholars of the Post-Punk era, will be able to tell me where those lines come from.

Seriously though, are there many situations, where we find we have ‘enough time’ to do projects well? All projects are of course a compromise, regarding what can be realistically delivered, in the target timescale.

I have worked as implementer on dozens of projects and well as kick-starter and critical friend on others, more recently. The latter is becoming increasingly common and some tell me essential, to ensure projects deliver what they set out to, nothing is missed and they are done to time.

In my case, these have included replacement of housing management systems, implementation of Contractor, mobile working and self-service digital projects, as well as finance and transactional systems. From a time management viewpoint there are a number of gotchas, which often pop up.

In most of these projects, a number of days & a cost has been tendered. The client expectation is that the solution will be brought in, for around this cost/timescale, notwithstanding some change control, during the project. 

Its easy early in a project for suppliers to be a little blasé about how project days are used. Often heard is “Don’t worry, we have plenty of project days”. This phrase always makes me smile, because clearly the supplier in their bid, put in the minimum number of days, in order to do the job. I.E. keeping their costs down, to help win maximum points they could, on ‘Price’. So don’t be fooled by this.

Make every day on site count. Set objectives agreed before the day and before the supplier/implementer leaves, have them sign off objectives complete and yours and their assessment of the day. If they spent half the day onto their helpdesk, trying to iron out issues, that was not your problem and you should probably only pay half a day for that one. Alternatively, if your network was down until 12:30 and the implementer could not start their work, that clearly was the clients fault. Some canny suppliers do this, in my book, all clients should be considering it.

Documenting progress in this way and referencing it in a summary fashion at project board meetings, makes it way easier to see how time is being spent on the project.

All projects are like roller coasters with ups and downs. That’s their nature unfortunately. Getting within three months of the target go-live, that is when the microscope needs to be on the time remaining and what is left to do. By this point, we should have pretty much all deliverables and be ready to start proper UAT, after some reasonable system testing has proved the rough ‘end-to-end’ is there. If not, then this is the time, if we have not done so already, we need your supplier to step up their pace. Otherwise, they are potentially jeopardising go live.

Reasonable suppliers with some persuasion, will step up at this point, in my experience. If it is inevitable we are going to need more time for go-live, it is essential that all tasks required are known and a reasonable revised date set. I always work from the idea that what we ask for, cannot be moveable. I.E. if we say we need another 3 months, client & supplier need to be sure, come hell or hurricane Harvey, we can’t possibly be back in 2 months time, asking for more.

On a final point too, if any deliverables are pushed into phase 2, or a later one. Ensure existing quoted project days are agreed by supplier to satisfy it. This might be where your logs of how existing project time was spent comes in, to help you keep your project costs under control.       

If you have a project that you feel might need some assistance, feel free to DM or contact me for an informal chat.

Related Post: Are sales under-selling software benefits? 


_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Stranglers – Enough TimeStranglers – Enough Time.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management 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Thursday, 31 August 2017

Inform - Educate – Entertain (GDPR 3 of 3)

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy


In this last and final blog, we will explore Data Breeches and Privacy Impact Assessments, including  documented processes for protecting personal data, information security and cryptography policy, procedures, etc.

Click here to read Part 1 and Part 2.

GDPR takes a dim view of data breaches. Organisations need to have procedures in place, to proactively detect and report any suspected or actual data breaches. All data breaches of personal data then need to be recorded and investigated. Issues must be addressed and security improved, documenting improvements.

Regular use of penetration (or ‘PEN’) testing, can allow experts to continuously monitor how secure systems are, with recommendations for resolution, to be followed up. Annual or at more frequent cycles are becoming popular, particular where software and solutions are cloud hosted. These offer new issues, than the well known on-premise options. That does not necessarily make cloud hosted solutions any less secure potentially, often quite the reverse, but it is prudent to check and be sure they are.

Data Protection must be designed into all of our solutions, that are processing personal data, by design. The ICO has what are called ‘Data Protection Impact Assessments’. This is a code of practice and readers will find more details on this link - https://www.google.co.uk/search?client=firefox-b&dcr=0&q=Opinion22017ondataprocessingatwork-wp249.pdf  .  These cover core processes at work, such as recruitment, monitoring of ICT usage, time and attendance, video and vehicle monitoring, among others. Reading more it is easy to see how our processes may carry data protection risks.

Does your organisation need, or have a designated data protection officer? If not, you may now need to consider one. Most socialhousing organisations I work with, have designated person(s).

Finally, the last key area is if your organisation processes data beyond a single EU state. This will certainly affect landlords operating within the UK and the Republic of Ireland (Eire). I have worked with more than one RSL in Ireland, that had schemes operated in the north and south. This is considered ‘Cross Border Processing’. A lead data protection supervisory authority, needs to be determined. This most likely would be where a central Housing Management System was based or operated from. Of course, some RSL’s may well operate on two separate systems.

So, from what I have tried to put together above, hopefully will give you the confidence that GDPR is not something to be afraid of. You are perhaps already well on the way to compliance already. Tackle the gaps before next Spring (2018) and you will be on your way! 

Related Post: Don't be a demo room dummy! 



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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.

Public Service Broadcasting - Inform - Educate – Entertain - EverestPublic Service Broadcasting - Inform - Educate – Entertain - Everest.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here

Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.

File Under: 360,1stTouch,4Js. , 07854655009 ,365Agile," """" ",,#UKHousing,#HousingDAY, #HomesForBritain,#InternetOfTenants, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos, Asprey e-state pro,ActiveHousing,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview,Agile365, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,GCloud,G-Cloud,HouSys,Housing software,HFI (Housing Financials interface),HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options,Hometeam, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,housing predictive analytics, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2016, InMotion2015, InMotion2016 , Exhibition, conference,Housing Management Consultant,Housing Management Consultants, Infoflow,Information Technology,Informix,inHouse,in-house workforce,Information@Work components, Innovation,Inside Housing,Internet Portal,Internetalia,Information Management Server,IMS, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keypera Hometeam,Keyfax,Ledgers,Linkedin,Locality,Liquid Voice,MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management,CRM2013,Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,NPS,NPS Housing,NPS CRM,NPS Job Manager Mobile, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow,NPS ASSIST, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-time,Oracle,Orchard,Optitime DRS,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,predictive analytics for housing, QL,QLX,Quiss,Qlikview, QueryView,Queryview reporting,Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation,Rave Technologies (India) PVT Limited, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, "Social Housing IT",Social Housing ICT, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint, Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment,Symatrix Human Capital Management, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts, Social Housing Software Applications, Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT, guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point, SHBVN, Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy, TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App ..